The terms, policies and conditions (collectively known as "Conditions" described below govern the use of this site (referred to as "Madre Gear" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions from Madre Gear of Rhode Island.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to Madre Gear's site.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on other Websites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Madre Gear is not responsible for the actions of third parties.

Payment Policy

We accept Visa, MasterCard, and Discover. We also accept American Express through Google Checkout and PayPal. We require full payment before your order is processed.  If your order is in stock, it will be shipped out within 3-5 business days. If your order is not in stock, we will order it directly from the manufacturer to be delivered directly to you. In the event that the manufacturer is sold out, we will issue you a full refund immediately.  If you have any questions on the availability of your order, please contact us.

Shipping Policy

Orders shipped are typically delivered via ground service from United Parcel Service (UPS) or through the US Postal Service (USPS). Please note that not all  products are available to be shipped by the carrier of your choice.  Madre Gear reserves the right to switch to a comparable carrier to get your order to you in a timely manner.  Our shopping cart will calculate shipping costs for shipments to the continental United States.  If you need expedited shipping, please contact us for a quote.  Additional charges will be applied if you need expedited delivery.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Madre Gear only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. If we need to send out a partial shipment, you will only be charged for the shipping at the rate quoted to you on your order.

International Orders

Please note shipping quotes for international orders are not always accurate and may need to be adjusted.  In the event that shipping quotes are adjusted, international customers will be notified prior to shipment.

Please be aware that at times your package may be subject to customs fees, duties, and taxes in accordance with the laws of your country.  Madre Gear has no control over this.  We ship the item and must mark the value of the package and its contents.  Madre Gear is unable to mark packages as "gifts" or undervalue the merchandise as doing so is illegal in the United States.

If you have purchased an item and would like to make a return, please contact us before sending anything.  Unless the merchandise is defective, Madre Gear will not pay to accept packages requiring taxes, duties or customs fees to be paid upon receipt and they will be returned to sender.  If you would like to make an exchange, please contact us first, so that we may work out the details of the exchange with you

Taxes

Madre Gear shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Rhode Island. For orders shipped to other states or countries, you are solely responsible for all sales taxes or other taxes and tariffs.

Inventory

We keep inventory of our most popular items but some things are custom made or personalized. At times, your item needs to be ordered from our manufacturer.  Please allow 1-2 weeks for delivery.  If you need to know the availability of a particular item, please contact us .

At times, our vendors run out of inventory on seasonal items and do not replenish their stock as quickly as we would like.  If this is the case, we will let you know and you can decide to keep the item on order until it becomes available or cancel and re-order if you so choose.

At times, our vendors discontinue merchandise without our knowledge.  Therefore, Madre Gear shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Madre Gear will immediately issue a credit in the amount of the unavailable merchandise.

Returns

Please read our Customer Service page for a detailed explanation on Madre Gear’s return policy.  Returns must be made within 30 days with your receipt and items must be in their original condition. We cannot be responsible for items that we were damaged in transit from you to us. Please insure your return or use a carrier that provides compensation in the event of a damaged return.  At this time, Madre Gear uses a P.O. Box to handle returns, so please use USPS Mail to return an item to us as FedEx and UPS do NOT deliver to P.O. Boxes.

Damages

If you have received your merchandise in a damaged condition, please Contact Us immediately. Place damaged merchandise in the original box. Our carrier will pick it up from you and bring it back to us. Upon receiving the damaged merchandise, we will replace it as quickly as possible.

Typographical Errors

In the event you order a product that is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Madre Gear shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Madre Gear shall immediately issue a credit in the amount of the incorrect price.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Madre Gear is not responsible for the operation of or content located on or through any such site.

Copyright and Trademark Notice

This site is owned and operated by Milliron Heir, LLC DBA Madre Gear. All materials appearing on this site, including the text, site design, logos, graphics, icons and images, as well as the selection, assembly and arrangement thereof, are the sole property of Madre Gear, ALL RIGHTS RESERVED. Any photograph not belonging to Madre Gear has been supplied by our vendors and we have been granted permission for their use. You may use the content of this site only for the purpose of shipping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without Madre Gear’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Other Conditions