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Home > Customer Service

Customer Service
Customer Service & Return Policy

Return Policy

You may return most unused items purchased at Madre Gear within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs. If your item is returned within 30 days of the original delivery and qualifies for a refund please note that Madre Gear will issue the refund minus the original shipping fees.  We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

If your return qualifies, and you wish to exchange the original item for other merchandise at Madre Gear or store credit, we will issue you a store credit for the merchandise less the cost of the original shipping fees.   Please contact us before sending your item if it is more than 30 since delivery.   Returns received after 30 days will be evaluated on a case by case basis as a courtesy and will be good for store credit only if accepted. We understand that moms are busy people so please contact us if you need help working out the details of your return. We want you to be happy with your items!

Please note the following regarding our return policy:
  • Madre Gear will not accept returns on items that are considered personal or hygienic items like panties, breast pads, compression undergarments, teethers, and baby bottles.
  • Madre Gear will not accept items that are for one time use such as belly cast kits, tummy tattoos and journals.
  • Nursing bras are returnable provided that they have not been worn or washed. We understand that sometimes it is necessary to try on this type of item, but when checking for proper fit please don't wear the item for longer than a few minutes to avoid getting deodorant or stains on it as we may not be able to accept returns on items worn longer than a few minutes or items that have been stained. This policy is also applicable for all apparel except for personalized items.
  • All items must be returned in new condition with the tags attached.
  • Madre Gear will not accept returns on items that appear to have been worn, washed, or are odorous, including with perfume and deodorant.  Please take care to avoid deodorant stains and smudges when trying on clothing as you may encounter a restocking fee or your item may be returned to you with postage fees due upon receipt of your returned package.
  • Madre Gear will not accept returns on items listed in the Outlet.  These items have been marked down considerably and are a FINAL SALE.
  • Madre Gear will not accept returns on personalized items, except in the case of defective merchandise.
  • Shipping charges are non-refundable.
  • The Belly Bandit is considered an undergarment and has a slightly different policy (please see Belly Bandit policy below).



Important Information Regarding the Belly Bandit™ 7 Day Exchange Policy

All exchanges must be authorized within 7 days of original receipt of purchase.

The Belly Bandit™ is an undergarment. Any bands returned damaged and/or worn will be denied  for an exchange & returned back to you.

The Belly Bandit may only be exchanged for a different size.  Please contact us within 7 days of delivery to obtain an RMA number to exchange.

PLEASE ADVISE! – If your Belly Bandit™ is stretched and/or worn it will not be accepted back for an exchange.

Belly Bandit™ stands behind its merchandise 100%; however, since the Belly Bandit™ is an under garment, we cannot issue returns for items that have been worn, washed or otherwise used.

If you order the wrong size in error, we will gladly exchange it for you upon delivery back to our office.


The following items may not be returned:

  • Personalized or custom made items are not returnable unless they are defective.
  • The Shower Hug can only be returned unworn within 10 days from the day you received it.  Worn Shower Hugs may not be returned for hygienic reasons.
  • Smart Mom Jewelry Teethers  and baby bottles and pacifiers may only be returned if the product is defective.
  • Earth Mama Angel Baby products may not be returned unless defective or damaged.
  • Maternity panties may not be returned.
  • Proud Body Belly Cast Kits may not be returned unless the product is defective

Ship authorized returns to the following address:
Madre Gear
290 Bolton Station Rd
Lancaster, MA 01523


For questions regarding our return policy please contact us at:
info[at]madregear.com.  

Madre's Tip:  When you ship to us, please consider purchasing postal insurance or using delivery confirmation or tracking on your return package.  We cannot be held responsible for return/exchange packages lost in transit.

We want you to be very happy with your purchase and we stand behind our products. If you have any questions regarding our return policy please don't hesitate to contact us.


International Customers

Please be aware that at times your package may be subject to customs fees, duties, and taxes in accordance with the laws of your country.  Madre Gear has no control over this.  We ship the item and must mark the value of the package and its contents.  Madre Gear is unable to mark packages as "gifts" or undervalue the merchandise as doing so is illegal in the United States.

If you have purchased an item and would like to make a return, please contact us before sending anything.  Unless the merchandise is defective, Madre Gear will not pay to accept packages requiring taxes, duties or customs fees to be paid upon receipt and they will be returned to sender.  If you would like to make an exchange, please contact us first, so that we may work out the details of the exchange with you.
 

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